Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 7 days of your purchase.
1. Please email returns(at)shangrilaofluxury.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Shangri-La of Luxury
137 North Larchmont Blvd., Suite 188
Los Angeles, CA 90004
3. Include in your package a signed letter stating the reason for your return and the original order number.
Some items can not be returned if they are opened. These include earrings etc.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.